Доставка, оплата і гарантія

Shipping, payment, warranty and returns for Topiarum artificial-grass decorative figures.

Shipping

We ship across Ukraine with:

• Nova Poshta — branch, parcel locker or courier
• Ukrposhta — branch, parcel locker or courier
• Delivery — branch for bulky orders

Timing. Orders are dispatched within 1–3 business days. Shipping cost follows the carrier’s rates.

All items have brand packaging. Please inspect the goods on receipt at the carrier’s office.

Payment

Individuals

• Cash on delivery: cash or card at the branch after inspection.
• Online on the website: Visa / MasterCard, Apple Pay or Google Pay.
• IBAN transfer: to the seller’s details (see “Seller details” below).

Companies and partners

Bank transfer: payment against invoice. Full accounting documents provided.

Returns and exchange

The Buyer may refuse unused goods of proper quality within 14 calendar days of receipt if appearance, completeness and packaging are preserved (Ukraine Law on Consumer Rights Protection).

• To return: info@topiarum.com or +38 066 995 92 65, with order number and reason.
• Return shipping is paid by the Buyer unless agreed otherwise. Inspection within 5 business days.
• Refunds go back the same way within 7 bank days after confirmation.
• Manufacturing defect: replacement or refund; the Seller covers return shipping.
• Transport damage must be recorded in the carrier’s report before you sign for the parcel.

Used goods, goods with wear, Buyer-caused damage or without original packaging cannot be returned as goods of proper quality. Full terms: Public offer.

Warranty

We provide a 3-year manufacturer warranty for outdoor use.

Seller details

Sole proprietor Plysiuk Vitalii Vasylovych (FOP)

• Tax ID (IPN / DRFO): 2348516370
• Certificate No.: 993197
• IBAN: UA883052990000026001035904106
• Bank: JSC CB PrivatBank
• Legal address: 62403, Kharkiv region, Kharkiv district, Babai, Shcherbininykh St., 59, Ukraine
• Phone: +38 066 995 92 65
• Email: info@topiarum.com